Privacy Policy

Your privacy matters to ZIGO.

ZIGO Logistics Private Limited ("ZIGO", "we", "our" or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you use our website, mobile applications, WhatsApp booking flow and services.

Information We Collect

Personal information

Full name, mobile number and email address.
Pickup address, delivery address and service location.
Booking details, task instructions and customer support communication.

Location and service information

Current location, selected service location and booking area when required to complete a task.
Assistant assignment, task status, completion confirmation and service feedback.

Technical information

Device type, browser details, app version, IP address and basic usage data.

How We Use Your Information

We use your information to provide and improve ZIGO services.

To process bookings and assign nearby ZIGO Assistants.
To contact you for service updates, confirmations and support.
To improve safety, quality, reliability and customer experience.
To prevent fraud, misuse and unauthorized activity.
To comply with applicable legal, regulatory and business requirements.

Sharing of Information

We do not sell your personal information. We may share limited information only when required to deliver the service or comply with law.

With assigned ZIGO Assistants to complete your task.
With payment, communication, hosting, analytics and technology service providers.
With government, legal or regulatory authorities when required by law.

Data Security

We use reasonable administrative, technical and physical safeguards to protect your information from unauthorized access, misuse, loss or disclosure. However, no online platform can guarantee absolute security.

Your Rights

You may request access, correction or deletion of your personal information, subject to legal and operational requirements.

Need to delete your account?

You can request account deletion from the Account Deletion page or contact ZIGO support directly.

Children's Privacy

ZIGO services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

Contact Us

ZIGO Logistics Private Limited

204, 2nd Floor, Pal Tower
Opp. Metro Pillar No. 53
Sikandarpur Market, Gurgaon
Haryana – 122004

Support

Email: admin@zigonow.in
Phone: 8448736661
Phone: 8448736662